Vehicle Selection, Luggage, Booking Conditions, Pricing, Payment Methods
WHICH TYPES OF VEHICLE DO YOU OFFER?
We offer a selection of sedans, luxury sedans, luxury minivans, SUVs and coaches in different booking categories. An overview of the specific vehicle types and categories available in Germany can be found on our homepage. For international destination, availability depends on the specifics of the respective international markets. Do you have special questions or special requests? Please contact one of the local QLimo offices under the given telephone number or write an email.
How do you calculate your prices?
Airport transfers are calculated as fixed rates depending on the distance from the airport to the respective city center. The prices for long distance transfers from city A to city B are calculated by using a combination of distance and the booked vehicle category. Rates for hourly bookings depend on the chosen vehicle category and will be charged from pickup to drop off plus the drive time of the vehicle from the base and back to the base.
Are parking fees and road tolls included in your rates?
The price includes all costs for vehicle, driver, fuel and taxes. Parking fees and possible other fees, such as road tolls, will be added to the invoice and are to be paid by the client.
What's the difference between a transfer and an hourly booking?
With transfer bookings, guests will be driven from point A to point B directly. In case of hourly bookings the driver will be at your disposal for the entire booking period and he can drive you to any chosen destination.
How do you charge for wait time?
For airport pick-ups and any other pick-ups we grant a free waiting time of 30 minutes. Thereafter, any incurred waiting time will be charged by the hourly rate of the selected vehicle category and in half-hour increments.
What is your cancellation policy?
Bookings can be cancelled free of charge up to 12 hours before the scheduled pick-up time. In case of a cancellation 12 hours or less prior to the scheduled start, we charge 75% of the initial booking amount. Cancellations less than 2 hours prior to Pick-Up will be charged with 100%. There may be deviations from this rule for certain vehicle types and for bookings abroad. This will be explicitly noted in our booking confirmation.
How much luggage can I take into the vehicle?
Luggage capacity of cars depend on the selected vehicle type. If you’re travelling with more than the specified luggage maximum of a certain vehicle, we recommend to contact the local QLimo Network office. Contact details can be found on your booking confirmation or click here.
We're a travel agency. How can we cooperate?
The companies of the QLimo Network have been working with a whole range of travel agencies succesfully and for many years. For cooperation requests, please contact a member of the QLimo Leadership Team, call us by using one of the listed phone numbers or send an e-mail to firstname.lastname@example.org.
Can you provide child seats?
For your and the safety of our younger guests, we provide child seats for all different ages, in all of our locations. Simply enter the number of child seats required as well as the age of the child, in the entry mask during the booking process. Our driver will ensure that the child seats are installed prior to your pick-up.
QUESTIONS REGARDING BOOKING
Booking Process, Changes, Transfer vs. Hourly Service
HOW DO I MAKE A BOOKING WITH YOU?
If you want to book a limousine service, simply select the desired route or booking duration and the preferred vehicle category via online calculator on our website. You will be guided through the entire booking process step by step.
CAN I CHANGE AN EXISTING BOOKING?
For changes regarding an existing booking, please contact your QLimo Network Partner. Please note that changes to the routing, vehicle class or booking time may affect the booking prices. The corresponding contact details can be found on your booking confirmation or here here.
WHEN CAN I EXPECT A CONFIRMATION?
After completing your booking, you will receive an email confirming the receipt of your booking request. As soon as the availability of the vehicle and chauffeur has been checked by our agents, we will send out a booking confirmation. For short-term inquiries please contact the responsible local QLimo partner. The corresponding contact details can be found here here
I HAVE A VERY SPECIAL REQUEST, CAN I CONTACT AN AGENT DIRECTLY?
Regardless of whether you have already made a booking, you are always welcome to discuss your particular wishes and special requests with your local QLimo partner. The corresponding contact details can be found on your booking confirmation or here
I NEED TO DO MULTIPLE STOPS ON A TRANSFER. IS THAT POSSIBLE?
For transfers, the driver is instructed to drive you directly from your pickup location to the designated drop destination. Alternatively, we recommend booking an hourly service where you can adjust the choice of your stops to meet your needs.
WHAT DO YOU SUGGEST AS THE PICK UP TIME PRIOR TO DEPARTURES FROM AIRPORTS OR FROM TRAIN STATIONS?
Our time specification during the booking process doesn’t take traffic conditions or weather conditions into account. It is therefore without guarantee. The effectiv travel time may differ from the stated travel time considerably. Please also note that the traffic situation in cities like Moscow, Paris or London strongly depends on the time of day and can change abruptly. Therefore, we recommend that you provide us with your departure information in the booking process. Our experienced booking agents will glady give you a recommendation for a reasonable pick-up time.
WHY IS A DIFFERENT COMPANY MENTIONED ON A QLIMO INVOICE?
QLimo is represented by a network of selected partner companies with their operations in the respective service area. The local QLimo Partner is responsible for carrying out the services you have booked. Accordingly your invoice will be issued by that QLimo network partner who was in charge of performing your booked services.
CAN I ADD EXTRA STOPS ON AN EXISTING BOOKING?
For transfers, it is unfortunately not possible to add any intermediate stop. Instead, You can place an hourly booking. In this way chauffeur and vehicle will be at your full disposal during the entire booking period. Subsequently you can add as many stops as you need. If you already know the stopovers prior to the booking, we recommend you to enter those in the “additional information” field.
TRYING TO ENTER AN ADDRESS INTO THE BOOKING FORM, BUT IT DOESN'T WORK. WHAT CAN I DO?
How can I get licensed fot the QLimo Partner Network?
QLimo Network GmbH is always interested in expanding its own network through local licensees. If you are interested in cooperation, please contact a member of the QLimo leadership team.
QUESTIONS REGARDING YOUR RIDE
Drivers Contact, Delays, Meeting at the Airport, Changes
HOW CAN I IDENTIFY MY DRIVER?
In case of a pickup at the airport, your driver will welcome you at the usual meeting points right after the baggage claim exit. To avoid unnecessary waiting times and costs, we recommend that you provide us your flight, train or ship number. This allows us to prefectly track your arrival and adjust your pick-up time accordingly.
When can I expect to receive the chauffeur contact details?
We will send you the contact details of your driver, just in time before the start of your journey. Depending on the circumstances of the place of service, this might be the day before departure or a few hours prior to pickup. Through short-term communication of the driver informations you and we avoid the risk that driver’s contacts change due to unforeseeable circumstances.
My flight is late or even cancelled. What shall I do now?
If you provided us a flight, train or ship number, we will track your arrival and adjust your pick up time accordingly. In case your flight has been cancelled, we kindly ask you to contact your local QLimo Network Partner to avoid unnecessary costs for you and us as well. The corresponding contact details can be found on your booking confirmation or here
HOW LONG WILL THE DRIVER BE WAITING FOR ME ON THE PICKUP LOCATION?
On transfer rides, our drivers are instructed to wait at least 30 minutes for our guests. The driver thereafter will try to get in touch with you via the specified telephone number. At the same time, the local QLimo office is trying everything to find out the reason for the delay. Your request for transportation in one of our vehicles is our top priority, but if no contact can be made, the entitlement to the performance of the carriage expires and the booking will be considered as a no-show and will be charged.
CAN YOUR DRIVER ACCOMMODATE A SPONTANEOUS CHANGE WITHIN THE TRIP?
Within an hourly booking, you can communicate possible changes directly to your driver. For a spontaneous extension of the booking, please contact your local QLimo Partner. Please also note the individual tariff conditions (City vs Touring). Changes within a transfer ride are only possible after consulting with the local QLimo Partner. Please note that any extension of services will be subject of availability.
OMG, I'VE LEFT SOMETHING IN THE CAR, WHAT CAN I DO?
Our drivers check the vehicles for forgotten or lost objects directly after every ride. In case you forgot something in the car, just get in touch with us. If the driver is still on site, we recommend that you contact him directly via the provided phone number.
What shall I do, if I'm somehow dissatisfied with my driver?
At QLimo, the quality of our service and our drivers is of paramount importance. Chauffeurs are particularly selected by us, to meet the high demand of our valued guests. If you are however not satisfied with our service, please do not hesitate to contact one of our local QLimo offices. We appreciate any feedback and will try to find a solution for you.
QUESTIONS REGARDING PAYMENT
Payment Methods, Invoicing, Credit Card Payment
WHAT'S THE PAYMENT OPTIONS THAT YOU OFFER?
If you have set up a customer account, you can easily pay for your booking by bank transfer once your invoice is issued. Alternatively, we can deduct the amount 14 days after receipt of the invoice from the specified credit card.
WHAT'S THE AMOUNT THAT IS BLOCKED ON MY CREDIT CARD?
The amount reserved on your credit card consists of the agreed booking price plus a security deposit for additional use, parking charges or any other costs not included in the service. The deposit covers a maximum of 20 % of the initial booking price, but will be at least € 100.00 per booking.
WHEN WILL YOU CHARGE MY CREDIT CARD?
If you do not wish to pay by bank transfer, we will deduct the agreed amount from the credit card 14 days after receipt of the invoice.
IS THERE A WAY TO CHECK PAST INVOICES?
After completing the last ride, we will send you an invoice by e-mail with a detailed list of the rides carried out.